General Booking Terms & Conditions
Your accommodation contract is made with La Giettaz Properties SARL (“The Company” or “We”) and is made upon The Company’s acceptance of the contract, i.e. when our booking confirmation email has been issued to you. Your acceptance of these terms is understood to be on behalf of all members of your party.
- The Price of Your Holiday
What’s Included:
- Accommodation for the number of nights stipulated at the time of booking
- All utilities – electricity, gas, water, etc – used during your stay
- Use of all on-site spa facilities
- Bed linen and towels
- Shuttle service to ski-lifts in village
- Welcome hamper on arrival
- Breakfast delivery of pastries and bread
- Internet access on site
- DVD/video game hire on request
- Baby equipment hire on request
What’s Not Included:
- Travel to and from La Giettaz
- € 200 security deposit (payable on arrival and fully-refundable in the event of no damage/loss to any equipment)
- Lift passes or other activity costs
- Equipment hire
- Travel insurance: please ensure you have adequate winter sports cover!
- Evening meals in Bar l'Escale
- Local taxe de séjour (€ 0.50 per adult per night)
Special Requests:
If you have any special requests for your accommodation, please let us know at the time of booking, and we will do our best to fulfil them. All requests are subject to availability and cannot be guaranteed.
Pets:
Dogs are permitted in some of our apartments, with prior approval. Please let us know at the time of booking. No other pets may be brought into the chalet.
- Paying for Your Holiday
How to Pay:
We accept payment via Paypal, credit card or direct bank transfer. Please ask for further details for your preferred method.
Deposit and Full Payment (for Group Bookings, please see section 4 below):
We require a 25% deposit to secure your accommodation at the time of booking. This deposit is non-refundable and your accommodation cannot be guaranteed until it has been received. The balance of your payment is due 28 days before the start of your holiday. If you book within 28 days of arrival, we normally require payment in full at the time of booking although we may be able to take a 50% deposit with the balance payable 14 days before arrival.
Breakage Deposit:
When you arrive, we will ask you for a € 200 deposit to cover any breakages, loss or damage to equipment in your apartment during your stay. This deposit will be authorised from your credit card and it is fully refundable in the likely event of no problems. If anything is broken, lost or damaged while you are with us, please let us know immediately and we will do our best to fix the problem as soon as possible. Failure to let us know during your stay may incur additional costs if we have to replace items after you have left. Please note, there is strictly no smoking anywhere inside the chalet and complimentary dressing gowns are not to be removed from the premises. In both cases, cleaning/replacement costs and reasonable penalty charges will be reimbursed from your deposit.
- Cancellations
If you have to cancel your holiday, please let us know as soon as possible. The following cancellation charges will apply:
If you cancel more than 28 days before arrival: loss of deposit *
If you cancel between 14 and 28 days before arrival: we will retain 50% of the total cost
If you cancel less than 14 days before arrival: we will retain 100% of the total cost
* if you cancel at least 28 days in advance, we will normally offer to transfer your booking to the next summer or winter season, rather than cancel it altogether. In this case, the terms under Section 5 “Changes to Your Booking” would apply.
Your insurance policy should cover you for cancellation charges under most circumstances. Please check with your insurance provider for further details.
Force majeure:
Occasionally, The Company may have to cancel or make substantial change(s) to your holiday, for reasons beyond our control, known as force majeure. This includes (but is not limited to) war or threat of war, terrorist activity and its consequences, industrial dispute, strike action, riot, fire, natural or nuclear disaster, adverse weather conditions, fuel shortages, technical problems relating to the property or any other unusual or unforeseen event.
In the extremely unlikely event of us having to cancel your holiday, we will refund in full all sums that have been paid and we will do our utmost to find you alternative accommodation in the local area.
- Group Bookings
Full-chalet group bookings require a 50% deposit to secure the accommodation at the time of reservation. All deposits are non-refundable. The balance payment is due 56 days before arrival at the chalet. We will retain 100% of the total cost of any booking that is cancelled after the balance payment has been made.
- Changes to Your Booking
If you wish to change the date of your holiday, please let us know as soon as possible and we will do our best to accommodate you. If the cost of your holiday increases as a result of the new dates, the extra charge will be added to the total balance of your holiday. If you make changes less than 28 days before arrival, the standard cancellation terms, as outlined above, may apply. This is to protect us from loss of income in the event that we cannot re-let your accommodation.
- Behaviour and Regulations
We reserve the right to terminate the contract of any guest(s) whose party make-up or behaviour, in the opinion of the Management, interferes or may interfere with the general comfort or safety of other guests. In the event of this happening, the contract will be cancelled immediately. If the guest(s) is already on the premises, they will be given 24 hours to leave. No refunds will be made.
In order to protect our guests and staff, anyone found to have an infectious or contagious illness or disease may be requested to leave the premises immediately. No refunds will be made.
- Availability of Facilities
All facilities offered at the time of booking are done so in good faith. In the unlikely event of any facility not being available, we will advise you of any changes prior to booking, and will make all reasonable endeavours to advise guests who have already booked of any changes made thereafter. If you wish to cancel your holiday as a result of these changes, please let us know as soon as possible. Depending on the circumstances, the full cancellation charges may not apply in this event.
Please note, we cannot guarantee snow in the local area and any bookings cancelled by guests due lack of snow will be subject to the standard cancellation terms as outlined above. If there is not enough snow in the local area, it may be possible for us to extend our shuttle service to an area with better conditions, although there may be a supplementary charge for this. If the local ski lift is not in operation for any other reason, we will endeavour to extend the shuttle service to the nearest available lift, although again please note there may be a supplementary charge for this.
- The Company’s Commitment to You
We accept liability for the proper performance of this accommodation as sold to you. We provide accommodation on the premises and contract for the provision of other services through suppliers who we have taken reasonable care to ensure are reputable, safe and efficient businesses. We will monitor the performance of both our own service and that of our suppliers and ensure they meet our high standards. If you are not happy with any aspect of the service provided either by us or by one of our suppliers, please contact us as soon as possible and we will do our utmost to fix the problem as soon as possible.
If the contract we have with you is not delivered or is delivered improperly by us or our suppliers, we will pay you appropriate compensation if this has materially affected your enjoyment of your holiday. However, we will not be liable where any failure in performance is due to: you or other members of your party; a third party unconnected with the holiday contract; unusual or unforeseen circumstances beyond our control, the consequences of which could not have been avoided even if all due care had been exercised; or an event which we or our suppliers, even with all due care, could not foresee or forestall.
In the event of any of the above problems, we will provide you with such prompt assistance as is reasonable under the circumstances.
Our liability shall be limited to a maximum of twice the total cost of the holiday.
- Arrivals and Departures
Your apartment will be ready from 4pm on the day of your arrival. On your day of departure, we ask that you vacate your apartment by 10am, in order to give us enough time to clean it before the next arrivals. If you wish to arrive earlier or depart later, please let us know as far in advance as possible, and we will do our best to accommodate you.
- Parking
Each apartment has one designated parking space. If your party is travelling in more than one car, please let us know prior to arrival so that we can make suitable arrangements.
- Website and Brochure Accuracy
The Company takes every care to ensure that all the information and prices provided on our website and on all other promotional material are accurate but at times there may be circumstances which dictate otherwise. All photographs and plans are intended as a guide only.
Please note that prices may change at any time, and may go down or up. Please contact us for a full quote.
- Reproduction of Material
No party shall be allowed to reproduce any of the content of our website or any other promotional material (including all images) without the prior written permission of The Company or any other copyright owner.
October 2017
Chalet La Giettaz
La Giettaz Properties SARL
2837 Route du Col des Aravis
73590 La Giettaz
France
SARL au capital de 7500 €
RCS Chambéry 494 037 419
