Frequently Asked Questions
Here is a selection of questions that our guests most commonly ask us. Of course, if you'd like to ask us something that isn't covered here, don't hesitate to get in touch and we'll get back to you with an answer as soon as we can.
Where can I find out about the weather?
If you want to check what the weather will be like, we suggest you check here - particularly if you coming to stay in the winter season and would like to check the snow forecasts. The chalet and ski station are at 1200m, so it is useful to bear that in mind when reading the bulletins. They are normally updated in the morning, but there is an additional evening bulletin issued during the peak season. Mountain weather can change very quickly, and we find that this site is not only by far the most accurate but also gives an indication of how confident they are of their forecast rather than simply providing data output.
What is the best way to get to Chalet La Giettaz?
Chalet La Giettaz is easily reached by air, rail and road. The closest airport is just over an hour away, in Geneva. Please visit our Getting Here page for more details.
Why am I offered a choice between the Swiss and French sectors when hiring a car at Geneva Airport, and which is better for Chalet La Giettaz?
Geneva is in Switzerland, although it is right on the border with France and part of the airport is actually on French soil. When you land, you pass through Swiss border control and the main part of the terminal, including baggage reclaim and the arrivals hall, is in Switzerland. The car hire firms have offices in both sectors of the airport, so when you book you will have to choose which one you wish to hire for. The journey to Chalet La Giettaz is actually easier if you hire from the SWISS side. This is because:
1. the quickest route from the airport to the chalet is via the Swiss motorway, which passes directly in front the main Swiss sector of the terminal building (the French sector is tucked away somewhere round the back);
2. all cars must display a "vignette" (sticker) on their windscreen to use the Swiss motorways. The vignette is valid for one calendar year and costs around 45 CHF (about £33); however
3. cars hired from the French side of the airport are not guaranteed to already carry a valid vignette. This means you either have to (a) buy one yourself, most likely at the border when returning back to Geneva; or (b) avoid traveling on the Swiss motorways by going through the centre of Geneva or else taking the long way round from the French sector of the airport, avoiding Switzerland altogether. Either of these routes are likely to add at least an hour on to your journey each way;
4. the French sector of the airport is not well signposted so it is not easy to find when returning your car;
5. we have heard that some of the hire desks on the French side have fairly erratic opening hours - in fact, we have had guests turn up there from evening flights with pre-booked car reservations to find the desk closed for the night! The Swiss desks DO NOT honour bookings made in this event, presumably as they are in a different country. If this happens, you will have to make a new reservation at the Swiss desk.
That said, rates from the French sector are generally cheaper than the Swiss side, even when hiring from the same company.
We hope this makes sense. If you do hire from the French side, please let us know as we have a map available that explains the various ways to reach the area from our part of France.
We’d prefer not to travel on a Saturday. Can we still come to Chalet La Giettaz?
Of course! We are delighted to offer flexible arrival and departure dates, weekend stays and short breaks.
Does Chalet La Giettaz offer catering?
Daily breakfast delivery of fresh bread and croissants is included in the price of your stay at Chalet La Giettaz. In addition, we serve evening meals in Bar L’Escale, for a small surcharge. We simply require 24 hours’ notice once you are with us. We believe that this is a more flexible alternative to the traditional catered chalet, because we offer you the choice of preparing your own meal in your apartment, eating with us in the bar, or dining out in one of the lovely mountain restaurants in the local area, rather than feeling obliged to eat in the chalet every night because you have already paid in advance for it.
How do we get from Chalet La Giettaz to the ski lift?
We have our own private minibus that is available for the short journey to the local lift at Le Plan. It’s less than 10 minutes’ drive and we can drop you off directly beside the ski lift, so there’s no walking in uncomfortable ski boots carrying heavy skis! In addition, the village also runs a free shuttle service that stops directly outside the Chalet. If you’d prefer to drive, there is plenty of car parking at Le Plan.
Where can we hire ski equipment?
Our friends at Bibollet Montagne have a hire shop literally seconds away from the local ski lift at Le Plan. Guests at Chalet La Giettaz receive at 10% discount on the public rates and we have our own storage lockers in the shop basement. Normally, there is no need to book, but if you wish to do so for peace of mind, please let us know and we will pass your requirements on to them before you arrive.
Do we need to arrange lift passes in advance?
No. There is a pass kiosk beside the local lift at Le Plan, open daily during the season. Queues are minimal, even during the school holidays.
Is Chalet La Giettaz suitable for children?
Absolutely! Kids of all ages are welcome at Chalet La Giettaz. Check out our page about Children to find out what services and facilities we have on offer for your kids.
Can we bring our dog?
We love dogs, but we understand that not everyone does. For this reason, we can’t guarantee that we will be able to welcome your dog, but we’ll do everything we can to make it possible, depending on when you wish to visit us and which apartments are available. Please ask us for more information. You can find information on the regulations regarding vaccinations and quarantine of animals returning to the UK on the DEFRA website.
What’s included in the welcome hamper?
A typical welcome hamper will have fresh bread, a selection of jams, some chocolate biscuits, a local Reblochon cheese, fresh milk, orange juice and a bottle of something alcoholic to wash it all down!
What do you serve in Bar L’Escale?
We are licensed to sell wine, beer and spirits, as well as soft drinks and coffee, tea, and so on. We have deliberately kept our prices on the reasonable side compared to what you will pay in other Alpine bars. In addition, we offer a set menu evening meal, served in the bar with 24 hours’ notice.
We're driving to Chalet La Giettaz from the UK. Where can we stop off overnight on the way through France?
Please visit our stopovers page for some of our recommended hotels and guesthouses between the Chalet and the Channel.
We're looking for somewhere to accommodate a large group of visitors. Can we hire several apartments, or even the whole Chalet?
Absolutely! You can hire as many apartments as you like, including the whoie chalet, subject to availability. Please view our Groups page for more details.